{"id":6121,"date":"2024-01-07T09:30:07","date_gmt":"2024-01-07T09:30:07","guid":{"rendered":"https:\/\/cofdar.com\/frequently-asked-questions\/"},"modified":"2026-10-15T15:52:28","modified_gmt":"2026-10-15T15:52:28","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/cofdar.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6121\" class=\"elementor elementor-6121 elementor-3437\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f0882b elementor-section-full_width elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"7f0882b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a995d57\" data-id=\"a995d57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1eaa925 elementor-widget elementor-widget-html\" data-id=\"1eaa925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<style>\r\n.cfaq-en{\r\n --navy:#0B1F3A;\r\n --blue:#2B406F;\r\n --olive:#6F7752;\r\n --brown:#B27244;\r\n --muted:#64748b;\r\n --line:#e5e9ee;\r\n direction:ltr;\r\n font-family:inherit;\r\n color:var(--navy);\r\n width:100%;\r\n max-width:1180px;\r\n margin:auto;\r\n}\r\n.cfaq-en *{box-sizing:border-box}\r\n.cfaq-en .hero{\r\n background:linear-gradient(125deg,#0B1F3A,#203960);\r\n color:#fff;\r\n padding:60px 56px;\r\n position:relative;\r\n overflow:hidden;\r\n}\r\n.cfaq-en .hero:after{\r\n content:\"?\";\r\n position:absolute;\r\n right:5%;\r\n top:-95px;\r\n font-size:340px;\r\n font-weight:900;\r\n color:rgba(255,255,255,.035);\r\n line-height:1;\r\n pointer-events:none;\r\n}\r\n.cfaq-en .eyebrow{\r\n font-size:12px;\r\n font-weight:800;\r\n color:#c4a487;\r\n letter-spacing:1.8px;\r\n}\r\n.cfaq-en h1{\r\n color:#fff;\r\n font-size:clamp(32px,4vw,47px);\r\n font-weight:800;\r\n line-height:1.3;\r\n margin:16px 0;\r\n}\r\n.cfaq-en .hero p{\r\n color:#dce5f0;\r\n font-size:16px;\r\n line-height:1.9;\r\n max-width:660px;\r\n margin:0;\r\n}\r\n.cfaq-en .hero-stats{\r\n display:flex;\r\n flex-wrap:wrap;\r\n gap:30px;\r\n margin-top:35px;\r\n padding-top:22px;\r\n border-top:1px solid rgba(255,255,255,.16);\r\n}\r\n.cfaq-en .hero-stats div{\r\n font-size:13px;\r\n color:#cad4e2;\r\n}\r\n.cfaq-en .hero-stats strong{\r\n display:block;\r\n color:#fff;\r\n font-size:20px;\r\n margin-bottom:3px;\r\n}\r\n.cfaq-en .body{\r\n display:grid;\r\n grid-template-columns:245px minmax(0,1fr);\r\n gap:45px;\r\n padding:55px 0;\r\n}\r\n.cfaq-en .index{\r\n position:sticky;\r\n top:100px;\r\n align-self:start;\r\n border-top:3px solid var(--olive);\r\n padding:20px 0;\r\n}\r\n.cfaq-en .index-title{\r\n font-size:12px;\r\n letter-spacing:1px;\r\n color:var(--olive);\r\n font-weight:800;\r\n margin-bottom:16px;\r\n}\r\n.cfaq-en .index-item{\r\n display:flex;\r\n gap:12px;\r\n padding:12px 0;\r\n border-bottom:1px solid var(--line);\r\n color:#33445a;\r\n font-size:14px;\r\n font-weight:700;\r\n}\r\n.cfaq-en .index-item span{\r\n color:var(--brown);\r\n font-size:12px;\r\n}\r\n.cfaq-en .section{margin-bottom:44px}\r\n.cfaq-en .section-heading{\r\n display:flex;\r\n align-items:center;\r\n gap:16px;\r\n margin-bottom:19px;\r\n padding-bottom:17px;\r\n border-bottom:1px solid var(--line);\r\n}\r\n.cfaq-en .num{\r\n font-size:13px;\r\n font-weight:800;\r\n color:var(--brown);\r\n border:1px solid #e5d8ce;\r\n padding:10px 12px;\r\n}\r\n.cfaq-en h2{\r\n font-size:clamp(20px,2.5vw,27px);\r\n margin:0;\r\n font-weight:800;\r\n}\r\n.cfaq-en .section-caption{\r\n color:var(--muted);\r\n font-size:13px;\r\n line-height:1.8;\r\n margin:4px 0 20px;\r\n}\r\n.cfaq-en details{\r\n border-bottom:1px solid var(--line);\r\n background:#fff;\r\n}\r\n.cfaq-en summary{\r\n display:flex;\r\n align-items:center;\r\n justify-content:space-between;\r\n gap:16px;\r\n cursor:pointer;\r\n list-style:none;\r\n padding:20px 2px;\r\n color:var(--navy);\r\n font-weight:750;\r\n font-size:15px;\r\n line-height:1.7;\r\n}\r\n.cfaq-en summary::-webkit-details-marker{display:none}\r\n.cfaq-en summary:after{\r\n content:\"+\";\r\n font-size:23px;\r\n font-weight:400;\r\n color:var(--olive);\r\n flex-shrink:0;\r\n}\r\n.cfaq-en details[open] summary:after{content:\"\u2212\"}\r\n.cfaq-en details[open] summary{color:var(--blue)}\r\n.cfaq-en .answer{\r\n background:#f7f9fb;\r\n border-left:3px solid var(--olive);\r\n padding:18px 22px;\r\n color:#526276;\r\n font-size:14px;\r\n line-height:2;\r\n margin-bottom:15px;\r\n}\r\n.cfaq-en .answer p{margin:0}\r\n.cfaq-en .answer strong{color:var(--navy)}\r\n.cfaq-en .note{\r\n padding:28px;\r\n background:#f6f7f3;\r\n border-top:3px solid var(--olive);\r\n margin-top:10px;\r\n}\r\n.cfaq-en .note strong{\r\n font-size:17px;\r\n color:var(--navy);\r\n}\r\n.cfaq-en .note p{\r\n color:#566274;\r\n font-size:14px;\r\n line-height:2;\r\n margin:10px 0 0;\r\n}\r\n@media(max-width:800px){\r\n .cfaq-en .hero{padding:40px 26px}\r\n .cfaq-en .body{display:block;padding:35px 0}\r\n .cfaq-en .index{display:none}\r\n .cfaq-en .section{margin-bottom:35px}\r\n .cfaq-en summary{font-size:14px;padding:17px 0}\r\n .cfaq-en .answer{padding:15px}\r\n .cfaq-en .hero-stats{gap:18px}\r\n .cfaq-en .hero-stats strong{font-size:17px}\r\n}\r\n<\/style>\r\n\r\n<section class=\"cfaq-en\" lang=\"en\">\r\n <header class=\"hero\">\r\n  <div class=\"eyebrow\">COFDAR \/ HELP CENTER<\/div>\r\n  <h1>Frequently Asked Questions<\/h1>\r\n  <p>\r\n   Clear answers about Cofdar business accounts,\r\n   company profiles, trade listings and connections\r\n   across the global coffee industry.\r\n  <\/p>\r\n  <div class=\"hero-stats\">\r\n   <div><strong>01<\/strong> Accounts & Companies<\/div>\r\n   <div><strong>02<\/strong> Marketplace & Trade<\/div>\r\n   <div><strong>03<\/strong> Services & Trust<\/div>\r\n  <\/div>\r\n <\/header>\r\n\r\n <div class=\"body\">\r\n  <aside class=\"index\">\r\n   <div class=\"index-title\">TOPIC DIRECTORY<\/div>\r\n   <div class=\"index-item\"><span>01<\/span> Accounts & Company Profiles<\/div>\r\n   <div class=\"index-item\"><span>02<\/span> Marketplace & Offers<\/div>\r\n   <div class=\"index-item\"><span>03<\/span> Services & Business Trust<\/div>\r\n  <\/aside>\r\n\r\n  <main>\r\n   <div class=\"section\">\r\n    <div class=\"section-heading\">\r\n     <span class=\"num\">01<\/span>\r\n     <h2>Accounts & Company Profiles<\/h2>\r\n    <\/div>\r\n    <p class=\"section-caption\">\r\n     Essential information for businesses getting started.\r\n    <\/p>\r\n\r\n    <details open>\r\n     <summary>What is Cofdar?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Cofdar is a B2B platform focused on the coffee\r\n      industry, connecting suppliers, producers,\r\n      importers, roasters and buyers through trade\r\n      listings, sourcing opportunities and business\r\n      communication tools.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>Who can register on Cofdar?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Companies and organizations involved in the\r\n      coffee value chain, including producers,\r\n      exporters, importers, roasters, caf\u00e9s\r\n      and specialist service providers.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>Is registration free?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Yes. Businesses can create accounts and company\r\n      profiles and access the currently available\r\n      free marketplace services. Specialized\r\n      services may have separate, clearly disclosed terms.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>Why create a company profile?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      A company profile brings together business\r\n      information, branding, contact details and\r\n      published listings in one place, helping\r\n      potential trading partners understand\r\n      your activities.\r\n     <\/p><\/div>\r\n    <\/details>\r\n   <\/div>\r\n\r\n   <div class=\"section\">\r\n    <div class=\"section-heading\">\r\n     <span class=\"num\">02<\/span>\r\n     <h2>Marketplace & Trade Listings<\/h2>\r\n    <\/div>\r\n    <p class=\"section-caption\">\r\n     Publishing, discovering and discussing opportunities.\r\n    <\/p>\r\n\r\n    <details>\r\n     <summary>What types of listings can be published?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Green and roasted coffee, used equipment,\r\n      industry services, sourcing requests and\r\n      other relevant coffee trade opportunities.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>How do I publish a listing?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Sign in to your business account, select the\r\n      publishing option, choose a category and\r\n      provide relevant specifications, quantity,\r\n      location, images and contact details.\r\n      Listings are subject to platform review.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>How do I contact a supplier?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Use the inquiry or contact options available\r\n      on the listing page, including the platform\r\n      chat where supported.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>Does Cofdar process payments and deliveries?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      The open marketplace primarily facilitates\r\n      discovery and direct business communication.\r\n      Trading parties arrange payment and delivery\r\n      between themselves. Cofdar-managed services\r\n      follow their own transaction-specific terms.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>How is Cofdar Direct different?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      <strong>The marketplace<\/strong> provides\r\n      independently published business listings\r\n      and direct communication.\r\n      <strong>Cofdar Direct<\/strong> offers\r\n      selected sourcing opportunities and\r\n      coordinated quotation requests.\r\n     <\/p><\/div>\r\n    <\/details>\r\n   <\/div>\r\n\r\n   <div class=\"section\">\r\n    <div class=\"section-heading\">\r\n     <span class=\"num\">03<\/span>\r\n     <h2>Services & Business Trust<\/h2>\r\n    <\/div>\r\n    <p class=\"section-caption\">\r\n     Tools supporting better-informed business decisions.\r\n    <\/p>\r\n\r\n    <details>\r\n     <summary>What does seller verification mean?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Seller verification involves reviewing\r\n      specified business identity or authorization\r\n      documents. Verification does not guarantee\r\n      product quality or future transactions.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>What is Claim Listing Ownership?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      A process through which a rights holder or\r\n      authorized representative can request\r\n      control of an existing listing, particularly\r\n      where business information is used without\r\n      permission or ownership is disputed.\r\n      Every claim is subject to review.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>What are Search Alerts?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Search Alerts help users follow new listings\r\n      matching their saved searches and preferences,\r\n      subject to their account settings.\r\n     <\/p><\/div>\r\n    <\/details>\r\n\r\n    <details>\r\n     <summary>What is Cofdar Coffee Intelligence?<\/summary>\r\n     <div class=\"answer\"><p>\r\n      Cofdar Coffee Intelligence presents market\r\n      indicators, country comparisons and trends\r\n      in coffee trade, production and consumption,\r\n      drawing on international data sources\r\n      including the International Coffee\r\n      Organization (ICO).\r\n     <\/p><\/div>\r\n    <\/details>\r\n   <\/div>\r\n\r\n   <div class=\"note\">\r\n    <strong>Important Information<\/strong>\r\n    <p>\r\n     Open marketplace listings are submitted by\r\n     their publishers. Trading parties remain\r\n     responsible for independently checking\r\n     specifications, documents and commercial\r\n     terms before entering into an agreement.\r\n    <\/p>\r\n   <\/div>\r\n  <\/main>\r\n <\/div>\r\n<\/section>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COFDAR \/ HELP CENTER Frequently Asked Questions Clear answers about Cofdar business accounts, company profiles, trade listings and connections across the global coffee industry. 01 Accounts &#038; Companies 02 Marketplace &#038; Trade 03 Services &#038; Trust TOPIC DIRECTORY 01 Accounts &#038; Company Profiles 02 Marketplace &#038; Offers 03 Services &#038; Business Trust 01 Accounts &#038; &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_rtcl_gb_attr":"","footnotes":""},"class_list":["post-6121","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/pages\/6121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/comments?post=6121"}],"version-history":[{"count":3,"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/pages\/6121\/revisions"}],"predecessor-version":[{"id":13328,"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/pages\/6121\/revisions\/13328"}],"wp:attachment":[{"href":"https:\/\/cofdar.com\/en\/wp-json\/wp\/v2\/media?parent=6121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}