COFDAR PLATFORM TERMS OF USE AGREEMENT

Introduction

Article 1: Definitions

Article 2: Registration and Account Creation

• The user must be a natural person at least 18 years of age, or a legally registered entity.
• The user must be licensed to practice coffee-related activities in accordance with local laws.
• Accurate and correct information must be provided during registration.

• For suppliers: Commercial registration, business licenses, personal identification of the responsible person.
• For buyers: Commercial registration or cafe/roastery licenses, personal identification of the responsible person.

• The user bears full responsibility for maintaining the confidentiality of their account information.
• Any activity conducted through the account is the responsibility of the account owner, even in cases of unauthorized use.
• Cofdar must be notified immediately if any account breach is suspected.

Article 3: Services Provided

• Providing a secure electronic environment for wholesale coffee trading between suppliers and buyers.
• Providing authentication and verification services for suppliers and buyers.
• Providing a rating system for coffee quality and suppliers.
• Facilitating payment, shipping, and delivery processes.

• Direct coffee supply from Cofdar.
• Guaranteeing coffee quality according to announced standards.
• Managing shipping and delivery operations.
• Providing after-sales service.

• Connecting approved suppliers with potential buyers.
• Providing a platform for negotiation and transaction completion.
• Facilitating secure payment processes.
• Monitoring shipping and delivery operations.

Article 4: Rights and Obligations of Suppliers

• Displaying coffee products on the platform according to specified conditions.
• Receiving payments at specified times.
• Benefiting from authentication and verification services.
• Receiving technical support from the Cofdar team.

• Providing accurate and correct information about the coffee products offered.
• Adhering to announced quality standards.
• Shipping orders within the specified timeframes (within 3 business days of order confirmation).
• Responding to buyer inquiries within 24 hours.
• Adhering to return and exchange policies.

Article 5: Rights and Obligations of Buyers

• Obtaining accurate information about coffee products.
• Receiving products that match the announced specifications.
• Benefiting from return policies.
• Rating suppliers and products.

• Paying for purchases according to the agreed terms.
• Verifying coffee quality upon receipt.
• Reporting any product issues within the specified period.
• Adhering to terms of use and dealing in good faith.

Article 6: Commissions and Fees

• A commission of 6% is applied to each transaction completed in the Open Market.
• No commission is applied to sales in Cofdar Direct.

• A transfer fee of 10 SAR is imposed on each profit withdrawal operation.
• A transfer fee of 10 SAR is imposed on each refund operation.

• Purchase payments are made through approved payment methods on the platform.
• Supplier entitlements are transferred within 14 days from the date the buyer confirms receipt of the order.
• Users can withdraw funds from their wallet every 14 days or when the minimum withdrawal amount is available.

Article 7: Shipping and Delivery Policy

• Cofdar assumes responsibility for shipping and delivery.
• Shipping cost and duration are determined based on geographic location and order size.
• A tracking number is provided for the shipment.

• The supplier assumes responsibility for shipping and delivery.
• The supplier commits to shipping the order within 3 business days from the date of order confirmation.
• The supplier commits to providing a tracking number for the shipment.

• Packaging must be done in a way that preserves quality during transport.
• Appropriate and recognized containers must be used.
• Clear labels showing product details must be placed.

Article 8: Return and Exchange Policy

• Products can be returned within 3 days from the date of receipt if they do not match the specifications.
• Cofdar bears the return costs if it is proven that the product does not match the specifications.

• Products can be returned within 3 days from the date of receipt if they do not match the specifications.
• The supplier bears the return costs if it is proven that the product does not match the specifications.

• After the specified return period has expired.
• If the original packaging has been opened.
• If the product has been damaged due to poor storage and transport by the buyer.

Article 9: Secure Sales Policy

• Cofdar verifies the identity of suppliers and buyers before allowing them to transact on the platform.
• Users must verify the identity of the other party before completing transactions.

• In Cofdar Direct, the platform guarantees coffee quality according to the announced specifications.
• In the Open Market, the platform provides a rating system for suppliers and products to assist buyers.

• Cofdar holds the paid amount until the buyer confirms receipt of the order.
• In case of dispute, the amount is frozen until the dispute is resolved.

Article 10: Authentication and Verification

• Suppliers are authenticated after verifying their identity and legal eligibility.
• Authentication requires submitting commercial registration and business licenses.
• Authenticated suppliers are granted a verification badge.

• Buyers are authenticated after verifying their identity and legal eligibility.
• Authentication requires submitting commercial registration or cafe/roastery licenses.
• Authenticated buyers are granted a verification badge.

• Suppliers can request offer verification from Cofdar.
• Verification is done after examining documents or samples and evaluating them according to approved standards.
• Verified offers are granted a verification badge.

Article 11: Legal Responsibility

• Cofdar bears full responsibility for coffee quality and shipping operations in Cofdar Direct.
• Cofdar does not bear responsibility for coffee quality or shipping operations in the Open Market.
• Cofdar commits to verifying the identity of suppliers and buyers and their legal eligibility.
• Cofdar commits to protecting users’ personal and commercial data.

• The supplier bears full responsibility for the quality of coffee offered in the Open Market.
• The supplier commits to providing accurate information about their coffee products.
• The supplier commits to complying with local and international laws related to coffee trade.
• The supplier bears responsibility for shipping and delivery in the Open Market.

• The buyer bears responsibility for verifying coffee quality before accepting receipt.
• The buyer commits to payment according to the agreed terms.
• The buyer commits to complying with local and international laws related to coffee importation.

Article 12: Intellectual Property

• Cofdar owns all intellectual property rights related to the platform, its logo, and design.
• Cofdar’s logo or trade name may not be used without prior written permission.

• The supplier retains intellectual property rights to their trademarks and product names.
• The supplier grants Cofdar a non-exclusive license to use images of their products and descriptions for display and marketing purposes.

• Content published on the platform must be free from any infringement of third-party intellectual property rights.
• Cofdar reserves the right to remove any content that infringes intellectual property rights.

Article 13: Privacy Policy

• Cofdar collects personal and commercial data necessary to provide the service.
• Data includes: name, address, email, phone number, commercial registration, and banking information.

• Data is used to facilitate commercial transactions and improve the service.
• Data may be used to send notifications and marketing offers related to coffee trade.

• Cofdar commits to taking necessary technical and organizational measures to protect data.
• Cofdar does not share data with third parties except with user consent or as required by law.

Article 14: Dispute Resolution

• Disputes are resolved amicably in the first instance through the Cofdar support team.
• If an amicable resolution is not possible, the aggrieved party may resort to the competent judicial authorities.

• This agreement is subject to and interpreted in accordance with the laws in force in the Kingdom of Saudi Arabia.
• The courts of the Kingdom of Saudi Arabia have jurisdiction over any dispute arising from this agreement.

Article 15: Termination of the Agreement

• The user can terminate this agreement at any time by closing their account.
• Termination of the agreement does not result in the refund of any previous fees or payments.

• Cofdar has the right to terminate this agreement if the user violates any of its terms.
• Cofdar has the right to suspend or close any account suspected of being used for fraudulent purposes.

• All ongoing transactions are settled before terminating the agreement.
• The user’s personal data is deleted in accordance with the privacy policy.

Article 16: General Provisions

• Cofdar reserves the right to amend this agreement at any time.
• Users are notified of any substantial amendments before they take effect.
• Continued use of the platform after amendments is considered implicit acceptance of them.

• All official communications are made via the email registered in the account.
• Email is considered a legal and approved means of communication between parties.

• Cofdar is not responsible for any delay or failure in performance resulting from circumstances beyond its control.

Article 17: Contact Information